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Ensure optimal performance at lowest cost

Test and recalibrate your solution before performance is affected

Replace critical components before they wear out

Carry out preventative maintenance when it suits you

Benefit from quick response and remote support services

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FossCare™

Reliable service and support is an investment that quickly repays itself as you gain from having a perfectly running FOSS solution, day after day and year after year.

Choose the right level of support from a range of packages and enjoy a consistent level of care without risk of unexpected costs.

Preventative Maintenance (PM) plans = Optimize uptime and performance
Priority Repair Services = Increased instrument availability
Certified Parts = Increased instrument life time and peak performance
Remote connection = Mosaic asset management solution

	Platinum	Gold	Silver	Bronze
Duration	1-3 Yrs	1-3 Yrs	1-3 Yrs	1-3 Yrs
Scheduled PM visits*	2	2	2	1
Additional PM visits	Optional	Optional	Optional
On-site response time	24h	48h	72h	Priority
Travel expenses for unplanned visits	Yes	Yes
On-site labour for unplanned visits	Yes	Yes
Service spares for repairs	Yes
Phone support (business hours)**	Unlimited	6h	4h	3h
Software maintenance support	Yes	Yes	Yes	Yes
Instrument safety checks	Yes	Yes	Yes	Yes

Each FossCare contract includes standard elements. These can be provided by all FOSS subsidiaries worldwide. In addition, each of our subsidiaries offers local complementary FossCare services for selected instruments depending on local market requirements.

For further information about the right service agreements for your FOSS solution, please contact FossCare at FossCare@foss.com.au , or phone 1300 787 477 (Aus) or 09 574 1416 (NZ)

Digestion

Distillation

Fibre Analysis

Flow Cytometry

Flow Injection Analysis

Mid-infrared filter

Mid-infrared FTIR

Near infrared

NIR-Direct Diode Array

NIR-transmittance

Software

Solvent extraction

X-ray image analysis

Biofuel

Central milk testing

Chemical analysis

Dairy

Feed and forage

Grain milling and oils

Meat

Wine

Other industries

Support and training

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