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Be proactive

Ensure optimal performance at lowest cost

Test and recalibrate your solution before performance is affected

Replace critical components before they wear out

Carry out preventative maintenance when it suits you

Benefit from quick response and remote support services

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FossCare™

A FossCare contract is the perfect way to ensure performance and reliability of your instrument and a way to make sure you can keep the promises you make to your customers. There is really only one optimal way to secure your investment.

With FossCare, more than 300 dedicated service, application, software and calibration specialists world-wide are standing by to ensure you the fastest possible response time and on-site service.

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Maximum return on your investment

Let FOSS take care of you for a maximum return on your analytical investment. Get a four year warranty as part of the new FossCare Premium Preventive Maintenance Agreement or two years as part of any other FossCare agreement. In addition to the peace of mind afforded by the warranty period, the continual preventive maintenance pays off by keeping your analytical instruments working perfectly every day, year after year.

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A FossCare contract is the perfect way to ensure performance and reliability of your instrument and a way to make sure you can keep the promises you make to your customers. There is really only one optimal way to secure your investment.

With FossCare, more than 300 dedicated service, application, software and calibration specialists world-wide are standing by to ensure you the fastest possible response time and on-site service.

FOSS service

Why preventive maintenance

Regular maintenance ensures optimum performance and extended lifetime. Avoiding expensive downtime is a matter of following factory standards and preventively replacing parts before they wear out. In turn, this helps ensure reliable and consistent results at the highest level. Preventive and predictive maintenance combined with global support from 300 dedicated service, application, software and calibration specialists are really what secures your investment and keeps your instrument running perfectly all year round.

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Benefits of a FossCare Support Agreement:

  • Extended Warranty (two or four years depending on the chosen agreement)
  • Regular maintenance; the instrument is diagnosed, cleaned, adjusted, tested, fine tuned and recalibrated
  • Minimal  downtime from replacing components before they are worn out
  • Consistent, accurate and reliable results you can always trust
  • Preventative maintenance visits when it suits you (your business)
  • 24/7 Phone Hotline support - no need to worry about closing hours or PO
  • Low, fixed service budget prevents unexpected expenses
  • Discounts on additional services, spares, training, reagents, consumables and software upgrades
Phone support

Get the support you need

With FossCare you can get exactly the solution, coverage and peace of mind to suit your individual needs. Choose the right level of support from a range of packages and enjoy a consistent level of care minimizing the risk of unexpected repair costs and maximizing the value of ownership. As a new feature, FossCare now comes with an Extended Instrument Warranty in order to maximize your security and secure your investment.

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FossCare Premium

As a new customer, you are rewarded with a four-year instrument Warranty on their FOSS solution as well as continual preventive maintenance, ensuring the highest possible uptime on the instrument.

Premium customers also get discounts on training, spare parts, support, reagents, consumables and software upgrades.

Access to 24/7 hotline support and remote web-based support ensures that you can always reach a dedicated FOSS Support technician. With a FossCare contract you ‘ll be supported by  the industry leading experts within calibrations, applications and software. 

FossCare Standard

FossCare Standard gives all new customers the same maintenance benefits as the Premium FossCare agreement, with a two -year factory warranty on all new FOSS instruments.

As a standard customer you will  also get discounts on training, spare parts, support, reagents, consumables and  software upgrades as well as access to the 24/7 hotline support and remote web-based support.

FossCare Basic

FossCare Basic is a clear cut preventive maintenance solution, including the extended 2-year factory warranty on all new FOSS instruments for those  who just want to extend instrument lifetime and ensure basic maintenance for up-time, reliability and instrument performance. 

Local service world-wide

With FossCare more than 300 dedicated service, application, software and calibration specialists world-wide are standing by to ensure you the fastest possible response time and on-site service.

Certified engineers

Our technicians are trained at FOSS headquarters and certified through the FOSS Academy service certification process. Combined with the original spare parts, diagnostic and software tools, this guarantees the quality of the work performed on your instrument.

Industry solutions

Contact Details

Phone: 1300 360 848 (from Australia), +61 2 9888 6788
New Zealand: 09 574 1416

Fax: +61 2 9889 4989, NZ: 09 573 1106

Email: info@foss.com.au

Address
Unit 2, 112-118 Talvera Road
Macquarie Park NSW 2113
PO Box 1862
North Ryde NSW 2113

FossCare SERVICE: 1300 787 477 (Aus), (09) 574 1416 (NZ)

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